Return Policy

Return Policy at Bromaste

Thank you for shopping with Bromaste.com once you receive your order, look for an email from customer@trackorder.site. You can use this link to submit feedback or report an issue to customer support

We are pleased to inform you that Bromaste does accept returns, subject to certain requirements:

Return Eligibility:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and you must have the receipt or proof of purchase.

Returns are accepted if the product is damaged, has a manufacturing error, or if you receive the wrong item. Please contact us within 30 days of product delivery at info@bromaste.com, providing a clear photo showing the issue.

If an issue affects multiple products with the same design, an additional photo (or video) of all affected items visible in one frame is required for confirmation.

For multiple items from one order, please submit all in a single transaction. For returns from multiple orders, submit one request per order but ship all in one package to ensure full processing.

Exceptions:

We do not accept returns on sale items, gift cards, or clogs. If purchased using any promo code or if your item was on sale at the time of purchase there will be no refund.

Most products are printed using a DTG process with a tolerance of 0.5" for print placement. Minor variations in print placement will not be considered defects.

Exchanges:

Exchanges can only be made once. All items must be returned unworn, unwashed, undamaged, with original tags.
The fastest way to ensure you get what you want is to return the item and make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and advise if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within about 10 business days. Note that processing times may vary with your bank or credit card company.

Shipping costs and additional promo codes will not be refunded. You may be responsible for return shipping costs. In some rare cases we may consider a shipping refund depending on the results of our investigation.

Return Shipping Costs: Generally, you will be responsible for the cost of return shipping.

Promo Codes and Shipping Refunds: Refunds for shipping costs and any additional promo codes applied at checkout are not automatically included in the return refund.

Exceptions for Shipping Refunds: In rare instances, we might consider refunding shipping costs. This decision is made on a case-by-case basis, following a thorough investigation into the circumstances of the return. Factors that might lead to a shipping refund include:

Significant manufacturing defects.

Incorrect items being shipped.

Errors on our part related to the order fulfillment.

Please understand that while we aim to ensure your satisfaction, shipping refunds are not guaranteed for every return and will depend on the specific details of each case.

If more than 30 business days have passed since your return was approved and you haven't received your refund, please contact us.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if there are defects, damages, or if you receive the wrong item, to evaluate and resolve the issue promptly.

Policy for Undelivered or Missing Packages

At Bromaste, we strive to ensure your shopping experience is seamless, including the delivery of your items. However, in the event that your package appears to be undelivered or missing, please follow these steps before contacting us:

1. Contact the Shipping Carrier:

First Action: Verify the delivery status by checking the tracking information provided with your order. Carriers like USPS, DHL, UPS, or FedEx might have left the package at a different location (like a neighbor's house, a locker, or a service point).

File a Claim: If the tracking confirms delivery but you have not received your package, you must:

For USPS: File a Missing Mail Search Request via their official website.

For DHL: Contact DHL customer service to file a claim for a lost package within 30 days of the intended delivery date.

For UPS: Report the issue using their online tool or by contacting UPS customer service, filing a claim within 60 days from the expected delivery date.

For FedEx: File a claim through their website or customer service within 60 days for domestic shipments and 21 days for international shipments.

2. Gather Evidence:

Document all interactions with the carrier, including claim numbers, dates, and any correspondence. Keep copies of any evidence like photographs of packaging or proof of value.

3. Wait for Carrier's Investigation:

Allow the carrier time to investigate. Carriers have their own processes for locating missing packages or addressing delivery discrepancies.

4. Contact Bromaste:

Only After Carrier Action: If the carrier concludes their investigation without resolving the issue or if you have not heard back within a reasonable timeframe (typically 10-14 business days), then please contact Bromaste customer service.

Provide us with:

The tracking number

Details of your interaction with the carrier

The claim number if one was issued

Any documentation or evidence gathered

We will then assist further, potentially offering a reprint or a refund based on the situation and our policies.

Please Note:

This process helps ensure a quicker resolution as carriers are best equipped to handle delivery issues initially.

Bromaste cannot process refunds or reprints for items reported as undelivered or missing until after the carrier has concluded their investigation or if they fail to resolve the issue.

For further assistance or questions regarding this policy, please reach out to us at info@bromaste.com.

Concession Abuse Policy at Bromaste

At Bromaste, we pride ourselves on providing a stellar shopping experience, which includes our generous return policy. However, we have a strict policy regarding Concession Abuse that we want our customers to be aware of:

What Constitutes Concession Abuse:

Excessive returns, where the frequency or quantity of returns over time is significantly higher than average.

Returning items after they have been worn, used, or altered beyond their original state.

Engaging in return fraud, such as returning items not purchased from Bromaste, using counterfeit receipts, or returning stolen merchandise.

Buying items with the intent to use them temporarily (e.g., for an event) and then returning them.

Exploiting our return policy for price arbitrage, where items are bought with the intent to return them at a later date for a higher refund than the purchase price due to price changes or promotions.

Our Policy on Concession Abuse:

Zero Tolerance: Concession Abuse will not be tolerated. Bromaste reserves the right to monitor returns and investigate any suspicious return behavior.

Account Consequences:

First Instance: Upon detection of concession abuse, the customer will be warned, and details of our policy will be reiterated.

Repeated Abuse: If the behavior continues, Bromaste will take further action, which includes but is not limited to:

Banning Your Account: Your Bromaste account will be banned, and you will no longer be eligible to make purchases or returns through our platform.

Legal Action: In cases of suspected fraud or significant abuse, Bromaste may pursue legal action.

Return Privileges: Any account identified for concession abuse may have their return privileges revoked immediately, with no prior notice. This could mean:

No further returns will be accepted from the account.

Any pending returns might be denied.

Record Keeping: We keep records of all transactions and returns to identify and prevent concession abuse. This includes tracking return rates, types of items returned, and conditions of returned items.

How to Avoid Concession Abuse:

Use our return policy within the spirit of its intent - for legitimate reasons like size issues, manufacturing defects, or if an item does not meet your expectations upon receipt.

Keep returns reasonable in frequency and volume.

Do not alter, wear, or use items with the intention of returning them after such use.

Conclusion:

Bromaste values all our customers and strives to maintain a fair and enjoyable shopping experience for everyone. We encourage customers to shop with integrity, and in return, we commit to treating you with the utmost respect. However, to protect our business and community, we will enforce this policy rigorously against those who abuse our generosity. Returns are not 100% guaranteed so please keep this in mind.

If you have any questions about this policy or need clarification on what constitutes abuse, please reach out to us at info@bromaste.com.

At Bromaste.com, we strive to ensure your satisfaction with every purchase. Returns are evaluated on a case-by-case basis, and refunds depend on the condition of the returned item and adherence to our return guidelines. Thank you for understanding.